If your file does not save or export correctly in KLIN Audio, there are a few common things to check.
Exporting may take time
If your video is long, exporting may take more time.
While exporting, it is best to keep the app open until the process finishes.
Check available storage
If you see a disk full message, your device may not have enough free storage space for the export.
Try freeing up storage space on your device and then export again.
Check the video source
If the video was selected from Photos, make sure it is fully downloaded to your device.
Sometimes a video appears in your library but is still stored in iCloud instead of being fully available on the device. In that case, try opening the video in the Photos app and make sure it plays normally before importing it into KLIN Audio.
If the saved result has sync problems
If the audio is out of sync with the video after saving, please check:
- what type of video file you are editing, such as MP4, MOV, or HEVC
- whether the issue happens with one video or all videos
- whether the video was imported from Photos or Files
- whether the audio is ahead of or behind the video after saving
If the issue continues
Please contact support and include:
- your device model
- your iOS version
- your KLIN Audio app version
- the video file type, if known
- whether the issue happens with one file or all files
- whether the video came from Photos or Files
- a screenshot or screen recording of the issue, if possible