Why aren’t sound packs downloading?

If a sound pack does not start downloading, gets stuck, or stays at 0%, try the steps below.

What to check first

  • make sure your device has enough free storage space
  • make sure your internet connection is stable
  • if possible, try another Wi-Fi or mobile network
  • if content access is limited on your current network, try a different connection method or provider

Check available storage

  • On iPhone or iPad, you can check storage in Settings → General → iPhone Storage.
  • On Android, open your device Settings and check the storage section.

Try these steps

  1. Close Drum Pads 24 completely and open it again.
  2. Check your internet connection and try downloading the sound pack again.
  3. If possible, switch to another network and try again.
  4. Restart your device and test the download again.
  5. Wait a little and try again later in case the issue is temporary.
  6. If the issue continues, try freeing up storage space on your device, then close and reopen the app.

If the issue continues

Please contact support and include:

  • your device type
  • your OS version
  • your Drum Pads 24 app version
  • the name of the sound pack
  • a screenshot of the issue, if possible