Premium not working after purchase

If you paid for Premium but the app still shows locked features, try restoring your purchase first.

Try this first

• make sure you are signed in with the same Apple ID or Google account used for the purchase
• reopen the app
• use the Restore or Restore Purchases option in the app (usually accessible via Settings)

If Premium is still not active

Please check:

• whether the subscription is active in your Apple or Google account
• whether the purchase was made for the same app you are currently using
• whether you may be signed in with a different store account

If the issue continues

Contact support and include:

• the app name
• your device type
• a screenshot showing the premium screen or error
• a screenshot of the active subscription or purchase receipt

Important note

Billing and subscription management are handled by Apple or Google, but support can help review whether the app is recognizing the purchase correctly.