Refunds are handled by the store where the purchase was made.
If you subscribed through Apple
Apple manages billing and refunds for App Store purchases.
Request a refund here:
Request a refund for apps or content that you bought from Apple
You can also review Apple’s subscription help here:
How to cancel a subscription on your iPhone, iPad, or Mac
If you subscribed through Google Play
Google Play manages billing for Google Play purchases.
Subscription help:
Cancel, pause, or change a subscription on Google Play
If needed, you can start from Google Play support:
Google Play Help
Important notes
- app developers usually cannot issue refunds for purchases made through Apple
- refund decisions are made according to Apple or Google policies
- canceling a subscription stops future renewals, but does not automatically refund a charge that already happened
Before requesting a refund
Make sure you know:
- which app the charge belongs to
- which store account was used for the purchase
- the date and amount of the charge
If you are not sure which app was charged, check your Apple or Google purchase history first.